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Su Aveta potete leggere un articolo dal titolo: "Lean Six Sigma - Waste Elimination in Customer Relationship Management".

Questa è la versione tradotta in italiano con il traduttore automatico di Google.

Customer relationship management has to be handled properly within any business. When there is an issue relating to this process, it needs to be taken care of as quickly and efficiently as possible so that your business can stay on track and keep succeeding at what you do. However, some people find it hard to develop plans to make things better, and others waste precious resources with trial-and-error projects that don’t provide an effective solution in most cases. If you want to have the best chances of keeping customer satisfaction at its peak, you need to consider employing the principles of Lean Six Sigma and its waste elimination processes.

By taking the time to approach any and all of your issues using the principles of Lean Six Sigma, you will be much better able to get an actual sense of where waste is taking place, why it is happening, and what you could potentially do to stop it in its tracks. The less waste a business has, the more effective it will be. By using the principles of Lean Six Sigma to eliminate your wastes, you’ll be able to have the best results in customer relationship management every single time. Considering that 6 Sigma is founded on a basic defect ratio of 3.4 parts per million, that’s a customer satisfaction rating of about 99.9999967%.

How is your customer relationship management now? Where do you stand with the numbers in your business? Is your satisfaction and performance rating that close to perfect? In most cases, it isn’t. Even those companies with a 99% satisfaction rating can still do better, which is the amazing part. When Lean Six Sigma is properly employed, your business will benefit, your customers will benefit, and your bottom line will benefit, as well. What more could you ask for?

Some people don’t buy into the applications of Lean Six Sigma because they think one of three things:

1. Oh, I have a small company. That won’t work for me.
2. But my company isn’t in the manufacturing industry. How can it work anywhere else?
3. That’s all a bunch of hype and a trend that doesn’t work and won’t be around forever. Why bother?

Here’s why you should bother. Lean Six Sigma IS applicable to your business. It can be applied to almost any business. It doesn’t matter what type of business you have or how big it is. Lean Six Sigma can work, when used properly. Lean Six Sigma, formed from a combination of Lean Enterprise and Six Sigma Methodology, is an effective process improvement tool that is here to stay.