DOUBTS ABOUT QUALITY MANAGEMENT
(Translated by Google Translate)
Urban legend # 1
"Our organization is different, the quality management system is not good in our reality"
It is a common thing. The defeatist who works in an industry that will support the quality process goes well only for those who work on commission, who works on commission will argue that a system of quality management functions to only those organizations that make working in series and so on.
UNI EN ISO 9001:2008, which is the basis for the application of quality management system, it had to be specially designed to fit all the organizational realities, whatever the sector they belong (businesses, schools, professional offices, hospitals, public facilities, no-profit organizations, and even football teams, as demonstrated by the experience of Monarcas Morella, first Mexican team with ISO 9001 registration in 2003) and whatever is their size and complexity.
This principle is one of the first are presented in the text of the standard (BS EN ISO 9001:2008 - Section 1.2) may not exist, therefore, a reality from which, on purpose, it is possible to apply the quality.
Urban legend # 2
"It is too hard to convince our partners"
This is a question that usually winds between average levels of the organization. Anyone who thinks that an employee may be frightened by the application of quality management, probably is the first to be terrified.
People of the lowest levels that work well have nothing to lose in the show in an objective and measurable, and often have a great desire to do so.
Who can really feel the ground crumbling beneath his feet is the upper level of the managers who will be afraid of losing control over their area and to make any obvious gaps or poor management of its field organization.
Be very careful because these people, not only will not give you a hand in introducing this methodology, but they will put a spoke in the wheel in every way.
Urban legend # 3
"Once introduced, the quality within our organization, we will not be free, our creativity will be curbed, we will remain entangled in the meshes of bureaucracy"
No Quality Management system caged free enterprise if it can bring tangible benefits to customers and the organization, in fact, it's true. In all the organizations most important, where quality system has been applied to the highest level, free enterprise is encouraged and rewarded.
Keep watch on this defense of "creativity" and make sure not to sweep rather willingness to do what you want without worrying about the consequences that this attitude will have on the organization in general.
Urban legend # 4
"The rules prevent the emergence of the best"
Again, opposite is true.
The rules imposed by a Management System and periodic measurements of what was done professionally and help to assess objectively the performance of individuals, otherwise subject to subjectivity and the extraction of the person called to give an opinion. Moreover, even the game of football has rules very clear but this did not stop a player like Maradona to emerge.
Urban legend # 5
"Our is already a quality product / service "
The Quality Management System is not directly involved in the product or service, but all the processes of the organization are to plan, manage, implement, monitor and improve its activities, including those leading to the production of the product or all service delivery.
A good product, in fact, may not have to shoulder an appropriate after-sales service or may be delivered late, are thus an index of overall quality down.
However, if it is true that the pyramids were built without the aid of a Quality Management System, it is true that a system which serve to streamline operations to make them more effective and efficient and to make their results more predictable . The UNI EN ISO 9001 requires us to formalize the activities that lead to a quality product to be able to continuously improve.
Urban legend # 6
"The application of the rules belonging to the family of ISO 9000 does not provide however a good quality"
This is absolutely true if the organization that applies the rules is confined to a superficial reading of them to throw a little 'smoke in the eyes of customers and snatch a piece of paper certifying body that brings no added value and serving only to help the new paint to old facades.
A bill, in fact, the organization is to develop a culture of quality (which takes the form of awareness, commitment, skills and behaviors), another is to achieve mere compliance with the rule, reducing his suggestions to a mere drafting of documents without seeking to improve the quality of work but simply making it more bureaucratic.
Besides, we all know that even persons who reach the much desired degree, are not all equal. There will be those who passed the time by aiming to "pass the exams," and whoever made from the degree course as possible, to be ready to face the best the world of work.
The old ISO 9000-1, in paragraph 4.7, argued that organizations exist to provide value added. The added value is not given by the certificate (after graduation) but from our knowledge that good work will keep us alive in a market every day more competitive.
Urban legend # 7
"Quality and productivity are incompatible"
There is no lie bigger than this.
Today more than ever, to remain competitive, productivity is not enough, we need quality.
Do not believe those who say that the client only seeks the lowest price because if the price is the only thing that binds it to you I will miss not just a product that costs less than yours.
The real added value is the quality that allows us to make predictions, keeping our processes under control and making sure to keep ahead of difficult situations that arise can be managed within our own organization.
Which helps us to limit the ground of not knowing what does not fall directly under our direct responsibility and allows us to focus our efforts only in this direction, managing everything else as mere routine.
To know is to mitigate risk and therefore reduce costs. That's why the price must necessarily be linked to quality.
Urban legend # 8
"The quality is too expensive to implement. The rules that govern it are an economic burden that customers are not willing to pay "
Again we can say that the opposite is true, as it is shown that the methodologies of quality, applied seriously, cost-saving document and hidden ones (an example for all, no customer loyalty). A Quality System effectively and efficiently necessarily lead to an improvement in the management of the organization and reduce costs.
Urban legend # 9
"The certification does not serve as long as our customers do not require it"
This is true, perhaps, for those customers who have consolidated the opportunity to judge the organization on the basis of historical data.
A new customer, however, other conditions being equal, will choose, most likely, a certified company that offers already in advance, certain guarantees.